- What is your after-sales maintenance process within the warranty period?
- Do you supply us in OEM/ODM condition and put on our Brand?
- Do your company offer continuous support to my technical team?
- Do your company supply spare parts to us and make the maintenace after warranty time?
- Can you give us information how your scanner connected by Ethernet or Profbus or another interface? Is it same as the other manufacturers by one BOX Control or not?
- Can you inform us what models in Datalogic are similar as your models
- We need to scan QR codes from transparent and printed surface of the Glass. Is your product capable to scan the QR codes on the Glass?
- How long is your production lead time?
- What is your quotation trade term?
- We think we need to use white LED, instead of red. Is this correct?
- We are planning to connect HS3255-U-02 to Android tablets. We plan to connect scanner to usb2ethernet hub). Could you provide detailed description and SDK for Windows and/or Linux?
What is your after-sales maintenance process within the warranty period?
Our distributors are responsible for on-site maintenance issues. We supply 1 unit free product for every 50 units ordered for each model in order for maintence preparation. Besides, within warranty time, we can provide extra spare parts for your maintenance free of charge, only if you can describe the details of the problem and present relevant evidence to prove the 1 extra unit we provided can not cover your maintenance needs.
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